Billing & Insurance Information

Upon discharge from the Hospital, you will receive a bill for services. The Patient Accounts Department will assist you in processing your insurance and Hospital bill. There may be more than one type of charge resulting from your Hospital stay.

During your hospitalization it is possible that the specialized skills of other physicians and professionals are required. You may receive separate billing for these services that are paid directly to these providers. Examples of these services would be Diagnostic Imaging, Pathology or Anesthesiology. Questions regarding these billings or services should be directed to the specific provider or service.

If you have questions, call our Patient Accounts Department at 860.823.6394.

A hospital bill is based on the charges incurred while one is staying as a patient, including room, nursing care and other hospital ancillary services— as well as any outstanding balance from pre-hospitalization testing performed at Backus Hospital.

If you have insurance coverage, you may have co-payments or deductibles determined by your insurer.

  • Upon discharge from the hospital, you will receive a bill for services. Your hospital bill includes charges for services provided by the hospital.
  • Your anesthesiologist, radiologist, pathologist and other physicians involved in your care will bill you separately for their services.
  • Each visit to the hospital is billed individually. An itemized bill is available upon request.

You may contact our Patient Accounts Department with any questions or concerns about your bill via any of the following ways:

By Phone:


The William W. Backus Hospital
Attention: Patient Accounts Department
326 Washington Street, Norwich, CT 06360

Physicians/Private Duty Nursing Fees

The fees from your physician are not included in your hospital bill. Separate bills will be sent from physicians and/or surgeons who participated in your diagnosis and treatment, including:

  • Your personal physician
  • Anesthesiologist
  • Radiologist
  • Pathologist
  • Emergency Department physician
  • Private duty nurses

Billing FAQs

A collection of frequently asked questions regarding billing.

Billing Tips

Billing and insurance can be confusing, so here are some tips to prevent billing problems.

Insurance FAQs

A collection of frequently asked questions regarding insurance.

Billing & Insurance Support

You can't always predict when you'll have to go to the hospital. But if you're scheduled for a procedure in advance, knowing what to expect can help make things go more smoothly.

Health Insurance Exchanges

Keep informed on the health insurance market and its changes.

Financial Assistance

Hartford HealthCare is committed to meeting your healthcare needs and treating you with compassion from the bedside to the billing office. We realize that most medical expenses are the result of unexpected illness or accidents and are difficult to budget for. 

No Surprises Act

The No Surprises Act (NSA) is a law designed to protect patients against unexpected bills.

Online Bill Pay

Hartford HealthCare's online billing system provides you with a simple, clear and convenient payment experience. It’s now easier than ever to view and manage your medical bills digitally using a mobile device or computer.

Understanding Your Cost of Care

Hartford HealthCare has a website that is designed to help you understand the cost of your care. The site shows the charges for most procedures or other services at each Hartford HealthCare hospital.

Billing & Insurance

  • Location

    William W. Backus Hospital
    326 Washington Street
    Norwich, CT 06360
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  • Contact Us

    By Phone:


    The William W. Backus Hospital
    Attention: Patient Accounts Department
    326 Washington St. | Norwich, CT 06360