You have the right to make health care decisions about the medical care you receive.
Backus Hospital is committed to making your stay go as smoothly as possible by preparing even before your arrival.
Upon discharge from the Hospital, you will receive a bill for services. The Patient Accounts Department will assist you in processing your insurance and Hospital bill.
The Care Assistance Partners Program is our way of making sure you have the 24/7 support of a loved one while you’re in one of our hospitals because we know that can be invaluable at such a challenging time.
The purpose of the Care Management team is to make Discharge Planning and Social Services available to patients, their families and significant others to enable them to deal with the impact of illness on individual and family functioning, and to achieve maximum benefits from health care services.
All children who are patients at Backus Hospital receive comprehensive and advanced pediatric care to ensure their well-being and to give parents peace of mind.
Did a nurse demonstrate compassionate care, commitment to excellence, extraordinary services, and a remarkable patient experience? Nominate them as a deserving recipient of The DAISY Award.
Patients discharged by their physician are requested to vacate their room by 11 am. This allows time for rooms to be cleaned and prepared for the arrival of new patients. Your nurse will provide you with discharge instructions before you leave.
Hartford HealthCare has a website that is designed to help you understand the cost of your care. The site shows the charges for most procedures or other services at each Hartford HealthCare hospital.
The William W. Backus Hospital’s Health Information Department is the administrative office of the hospital responsible for ensuring that patients’ medical records are complete, accurate, confidential and readily available for future patient care and clinical communication.
You and The William W. Backus Hospital are partners in your medical care, and the Hospital encourages your active participation in your care. Please do not hesitate to ask questions or bring your concerns to the attention of your caregivers.
At Backus, we monitor national data, combined with our own internal benchmarks, to make improvements in real-time.
Our chaplains offer spiritual care to patients and families.
Hartford HealthCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs.
Backus Hospital offers a safe and convenient location called The Transition Lounge where you can wait for your ride following your discharge from the hospital.