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Patient Experience
PrintThe best care — ALWAYS
That is our goal at The William W. Backus Hospital. We want our patients, and their families and loved ones, to have the best possible experience — always.
That is why we conduct surveys of recently discharged patients, and we use our patients' responses to continually assess how we can provide the best care possible, all the time.
We invite you to review the surveys, and the questions they ask. If you or a family member receives a Patient Experience survey in the mail, we encourage you to complete it and send it back in the postage-paid envelope. (To ensure accuracy, Backus Hospital uses an independent firm, Press Ganey, to issue and tabulate the surveys. Please note that only surveys that have been mailed to homes can be processed properly.)
Most important, we want you to know that you can always talk with any of your caregivers about any question you may have. At Backus Hospital, we work hard to be your partner in healthcare, and that means providing the very best patient experience — always.
If you would like to speak with someone about your patient experience, contact:
Lauren Mallozzi
Director Patient Experience and Service Excellence
(860) 889-8331 ext. 6828
lmallozzi@wwbh.org
To download an example of a Backus patient experience survey, click here.