Patient and Visitor Information

The best care — ALWAYS

That is our goal at The William W. Backus Hospital. We want our patients, and their families and loved ones, to have the best possible experience — always.

That is why we conduct surveys of recently discharged patients, and we use our patients' responses to continually assess how we can provide the best care possible, all the time.

We invite you to review the surveys, and the questions they ask. If you or a family member receives a Patient Experience survey in the mail, we encourage you to complete it and send it back in the postage-paid envelope. (To ensure accuracy, Backus Hospital uses an independent firm, the National Research Corporation/Picker, to issue and tabulate the surveys. Please note that only surveys that have been mailed to homes can be processed properly.)

Most important, we want you to know that you can always talk with any of your caregivers about any question you may have. At Backus Hospital, we work hard to be your partner in healthcare, and that means providing the very best patient experience — always.

Childbirth survey

Medical/Surgical survey