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Patient Rights
You and Backus Hospital are partners in your medical care, and the Hospital encourages your active participation in your care. Please do not hesitate to ask questions or bring your concerns to the attention of your caregivers. We appreciate this opportunity to provide an outline of your rights as a patient. These rights are designed to help protect your interests and provide you with quality care.
As a patient at Backus Hospital, you have the right:
- To considerate, respectful and safe care, free from any form of discrimination, abuse or neglect.
- To receive information about your care and treatment in words you or your family can understand.
- To create Advance Directives, including a Living Will, and to have those wishes respected.
- To know the names of the people taking care of you.
- To be involved in decisions about your care, treatment and services.
- To receive information necessary to give informed consent before the start of any procedure and/or treatment.
- To be informed about the outcomes of your care, including unanticipated outcomes.
- To receive information about pain and pain relief measures, and to receive quick and appropriate response to complaints of pain.
- To expect that the Hospital will make a reasonable response, within its capacity, to your requests for medically indicated services.
- To refuse care, treatment and services to the extent permitted by law, and to be informed of the possible medical consequences of this refusal.
- To privacy concerning your medical care, and confidentiality concerning all communications and records pertaining to your care.
- To provide your consent for any recording or filming that is not made for your identification, diagnosis or treatment.
- To have access to your medical record in accordance with Hospital policy.
- To express any complaint about your care, and have the Hospital review and, if possible, resolve your complaint, within 14 days. Complaints or grievances may be filed at any time with any Hospital employee or with the Nursing Supervisor. During regular business hours, Hospital Administration may be reached at extension 2341. Concerns may also be addressed to the Connecticut Department of Public Health, 410 Capitol Avenue, Hartford, CT 06134; telephone (860) 509-7400, TTY (860) 509-7191.
- To examine and receive an explanation of your bill, regardless of source of payment.
- To expect reasonable continuity of care.
- To receive information about the care you will need after you leave the Hospital.
- To obtain information about any professional relationship between the Hospital and other healthcare agencies, and among any individuals treating you.
- To be advised if the Hospital proposes to engage in or perform human experimentation affecting your care or treatment, and to refuse to participate in such research projects.
- To receive information about your responsibilities as a patient.
Patient Responsibilities
As a patient at Backus Hospital, you have the responsibility:
- To follow Hospital rules and regulations.
- To give information about past illnesses, hospitalizations, medications and other matters relating to your health.
- To tell your doctor or nurse if you are in pain; to ask what to expect regarding pain relief; and to talk with your doctor or nurse about any worries you may have about pain or pain medication.
- To cooperate with our staff, and to ask questions if you do not understand any instructions or information.
- To be considerate of other patients, guests and Hospital staff, and to see that your visitors are considerate as well.
- To keep your appointments or to call the Hospital if you must postpone them.
- To follow the treatment plan you and your doctor make, and to report any changes in your condition.
- To take reasonable measures to protect your personal belongings.
- To be respectful of others' property, and the property of the Hospital.
- To fulfill the financial obligations of your healthcare.
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