Patient Services
Before you arrive
Prior to admission
To help expedite your visit to the Hospital, our Registration Access Department
may contact you by phone prior to your arrival to confirm the following:
- Name, address, social security number and date
of birth
- Employer Information
- Insurance Information
- Subscriber Information
- Medicare or Medicaid Assistance (if applicable)
Packing
We want you to feel comfortable while at the Hospital and many services are
provided for patients. To help you prepare for your hospitalization, keep
the following in mind while packing:
- Feel free to bring pajamas or a nightgown, robe,
slippers, toothpaste, deodorant and other toiletries.
Please wear a bathrobe whenever you leave your room.
- Bring a list of medications you are taking.
- To avoid the loss of dentures or hearing aids,
do not place them in a napkin or on your meal tray
or under your pillow. Your nurse can provide a container.
- Please do not bring any plug-in electrical appliances
for safety reasons. This includes hair dryers, electric
razors, radios and CD players. You may bring battery-operated
appliances and provide your own batteries.
- Backus Hospital has a vault available for patients,
but large sums of money and any jewelry or valuables
should be left at home.
Parking
The main parking lot for patients and visitors is directly in front of the
Hospital. Parking spaces are available behind the Hospital should patients
require treatment at the Emergency Department. At the Medical Office Building,
parking is available adjacent to that building for patients with doctor appointments
or for testing. Public bus transportation is available with a bus stop in
front of the hospital on Washington Street.
If you have a hearing problem
Backus Hospital is committed to providing quality services to everyone, including
patients and family members or companions who are deaf or hearing impaired.
The Hospital has established a program to ensure that qualified interpreters
and other appropriate auxiliary aids and services are readily available.
These aids and services include qualified sign language and oral interpreters,
TTYs, amplified phones, assistive listening devices and other technology,
and will be provided to Hospital patients and their companions free of charge
when necessary for effective communication. For information on accessing
these services, please contact the program information office at (860)
889-8331, ext. 2222 (voice) or at (860) 885-3596 (TTY).
If You Have Difficulty Speaking
English
Language interpreters for patients whose primary language is not English is
available 24 hours per day through telephone translation. The service allows
healthcare providers to speak into a phone, and patients hear the words translated
in their own language. Then the patients respond to translators, who relay
the message in English to the nurse or doctor. Ask your nurse for more details
about our translation services.
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