Understanding Your Bill
Understanding your bill
- Upon discharge from the hospital, you will receive a bill for services. Your hospital bill includes charges for services provided by the hospital.
- Your anesthesiologist, radiologist, pathologist and other physicians involved in your care will bill you separately for their services.
- Each visit to the hospital is billed individually. An itemized bill is available upon request.
You may contact our Patient Accounts Department with any questions or concerns about your bill via any of the following ways:
Online: Billing inquiry/payment form
Telephone: (860) 823-6394
TDD: (860) 885-3596
Mail: The William W. Backus Hospital
Attention: Patient Accounts Department
326 Washington St. | Norwich, CT 06360
Insurance/bill payment
All patients who have hospitalization insurance, whether treated as an inpatient or an outpatient, must provide proof of insurance coverage for each Hospital visit. It is the patient’s responsibility to provide the Hospital with a signed insurance claim form and card, if required, each time he or she is treated at the Hospital. Patients whose insurance cannot be verified will be asked to make payment in full or arrange for an acceptable payment plan at the time of service or discharge. Patients who have hospitalization insurance are requested to assign benefits to the Hospital. If benefits are not assigned to the Hospital, the patient will be asked to make payment arrangements at the time of discharge.
Patients covered by Medicare, Medicaid and private insurance policies must show their insurance card upon each visit to the Hospital. Any deductibles, co-insurance, spend-downs not covered by other insurance are due and payable when services are rendered. Patients requesting admission for inpatient care, whose physician has determined do not meet the criteria for inpatient care, will be required to sign a letter accepting financial responsibility.